Privacy Policy
Ecogreen Generation Sdn Bhd ("we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, purchase products, or interact with us in any way. We take your privacy seriously and are committed to safeguarding any information you provide.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our website and services.
- Information We Collect
We collect personal information to provide and improve our services, facilitate transactions, and better understand your needs. The information collected may include but is not limited to:
1.1 Personal Information
- Contact Details: Name, email address, phone number, billing address, and shipping address.
- Identification Details: Gender, date of birth, and, if applicable, company information.
- Payment Information: Credit or debit card details, managed securely by third-party payment processors.
1.2 Technical Information
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Information on your interactions with our website, such as pages visited, links clicked, and product views.
1.3 Cookies and Tracking
We use cookies and other tracking technologies to enhance your browsing experience. These allow us to personalize content, remember your preferences, and understand how users interact with our website.
- How We Use the Information Collected
The information we collect is used in the following ways:
2.1 Providing Our Services
- Order Fulfillment: Process and deliver orders, manage payments, and fulfill requests.
- Customer Support: Respond to inquiries, handle complaints, and provide support.
2.2 Communication and Marketing
- Promotions: Send marketing messages, special offers, and updates about our products and services. You may opt out at any time.
- Surveys and Feedback: Solicit feedback to improve our offerings and understand customer needs.
2.3 Website Optimization and Analytics
- Enhancing User Experience: Track usage patterns to improve website functionality, content, and navigation.
- Customizing Content: Offer tailored experiences based on browsing history and preferences.
2.4 Legal and Compliance
- Security and Fraud Prevention: Detect and mitigate fraudulent or unauthorized activities.
- Regulatory Compliance: Fulfill legal obligations, such as record-keeping and reporting.
- Sharing Your Information
We are committed to keeping your personal information private and will only share it with trusted third parties under specific circumstances.
3.1 Third-Party Service Providers
To complete transactions and deliver services, we may share your data with:
- Payment Processors: Securely manage payment information (e.g., Stripe, PayPal).
- Shipping Partners: Fulfill delivery of products.
- Marketing and Analytics Partners: Assist in data analysis, website optimization, and marketing.
3.2 Legal Requirements
We may disclose information if required to comply with legal obligations, protect our rights, or respond to legal requests from public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring party.
- Cookies and Tracking Technologies
Cookies and tracking technologies help us improve your experience and analyze usage data. You can control cookies through your browser settings, but note that disabling cookies may limit some website functionality.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our website and cannot be switched off in our systems. These cookies enable you to navigate the website and use its features.
- Performance Cookies: Collect information about how visitors use our website, helping us to improve functionality and performance.
- Functionality Cookies: Allow the website to remember choices you make (such as your username and preferences) and provide enhanced, more personalized features.
- Analytics Cookies: Help us understand how our website is being used and how effective our marketing campaigns are. We use cookies served by Google Analytics to collect data directly from end-user browsers.
- Marketing Cookies: These cookies help us identify future prospects and personalize our marketing efforts based on your interests.
4.2 Managing Cookies
Most browsers allow you to adjust settings to accept or reject cookies. Consult your browser’s help section for guidance on managing cookie preferences.
If you choose not to use cookies during your visit, you should be aware that certain functions and pages will not work as expected. As an example, you will not be able to use the shopping list feature.
If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking “Help” in your browser menu.
You can also find out more about cookies and how to delete and control them on www.aboutcookies.org or click “Help” in your browser menu.
Insofar as the cookies comprise your personal data, we will process such personal data in accordance with the terms of our Personal Data Protection Policy.
- Your Privacy Rights
Depending on your location, you may have rights over your personal information, such as the ability to access, correct, or delete it.
5.1 Access and Correction
You can access and update your account information directly through our website or by contacting us.
5.2 Deletion Requests
You may request deletion of your data, subject to legal and contractual limitations. We will honor such requests whenever possible.
5.3 Marketing Opt-Out
You can unsubscribe from marketing communications at any time by following the link in the email or by contacting us directly.
- Security Measures
We employ industry-standard security practices to protect your personal information. However, please be aware that no online data transmission is entirely secure. We encourage you to protect your account credentials and notify us if you suspect any unauthorized access.
- Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely delete or anonymize your data.
- Third-Party Links
Our website may contain links to external websites. Please note that this Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
- Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. All changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.
- Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
- Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise any privacy rights, please contact us at info@eco-gg.com.
