Terms of Use
OVERVIEW
This website is operated by Ecogreen Generation Sdn Bhd ("we", "us", "our"). By accessing our website or purchasing products and services from Ecogreen Generation Sdn Bhd, you agree to comply with and be bound by these Terms and Conditions ("Terms of Use", "Terms"). These terms govern your access and use of all content, services, and products offered by Ecogreen Generation Sdn Bhd, either directly through the website or through other online and offline platforms.
These Terms apply to all users of the website, including but not limited to customers, vendors, visitors, and any contributors of content. If you do not agree to any of these terms, you are prohibited from using or accessing this website.
Any new features, tools, or services added to the website will also be subject to these Terms. You can review the latest version of the Terms at any time on this page. We reserve the right to modify, update, or replace any part of these Terms by posting changes to our website, and it is your responsibility to review them periodically. Your continued use of the website after any modifications will constitute your acceptance of the revised Terms.
Our website and online store are powered by Shopify Inc., which provides us with the necessary e-commerce platform to offer products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Use, you confirm that you are at least the age of majority in your state or country of residence or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purposes. You also agree not to violate any laws within your jurisdiction (including but not limited to copyright laws) during the use of our services.
Furthermore, you are prohibited from transmitting any viruses, worms, or any form of malicious code that may interfere with the functionality of the service or website.
A breach of any of these Terms will result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You acknowledge and understand that your content, excluding credit card information, may be transferred unencrypted and involve transmissions across various networks or undergo modifications to meet the technical requirements of different devices or connections. However, credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or resell any portion of the service or access to the service without our express written permission.
SECTION 3 – ACCURACY OF INFORMATION
We strive to ensure that the information on our site is accurate, complete, and up-to-date. However, we are not responsible for any inaccuracies or omissions that may occur. The content on this site is provided for general information purposes and should not be the sole basis for making decisions without consulting other, more reliable sources. Use of any information on this site is at your own risk.
While we strive for accuracy, the Website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If you believe that any information on the Website is inaccurate, please contact us.
Certain information may reflect historical data, which may not be current and is provided for reference purposes only. We reserve the right to modify the content of the website at any time, but we are not obligated to update any information. It is your responsibility to monitor changes.
SECTION 4 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online and may have limited quantities. All purchases are subject to the terms outlined in our Refund Policy and Cancellation Policy.
We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that the color displayed on your screen will be accurate due to differences in device displays.
We strive to ensure product descriptions and prices are accurate. However, due to the natural variations in wood, actual products may vary slightly from images shown on the website. Minor differences in grain, color, or texture are part of the beauty of natural wood and are not considered defects.
We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction, on a case-by-case basis. All descriptions and pricing of products are subject to change at our discretion without prior notice. We also reserve the right to discontinue any product at any time.
SECTION 5 – MODIFICATIONS TO SERVICES AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right to modify, discontinue, or suspend services or products at any time without notice. We shall not be liable to you or any third party for any price changes, service modifications, or discontinuations.
We reserve the right to adjust prices, Products, Product descriptions, Services, Service descriptions and special offers at any time and at our discretion.
SECTION 6 – REFUND POLICY
All sales of products are final. We do not offer refunds or exchanges for any products purchased from Ecogreen Generation Sdn Bhd.
No Refunds or Returns: Once a product has been purchased, it is non-refundable and cannot be returned or exchanged. This applies to all items, including custom-made products and regular stock items.
Damaged or Defective Products: In the rare case that a product arrives damaged or defective, you must notify us within 7 days of receiving the item. We will assess the issue and, at our sole discretion, may offer a repair or replacement. However, this does not constitute a refund or return.
Custom Products: For custom carpentry and personalized items, all orders are final once production begins. Due to the personalized nature of these items, no changes, cancellations, or refunds will be accepted after the order is placed.
By purchasing products from Ecogreen Generation Sdn Bhd, you acknowledge and agree to this No Refund policy. Please ensure that you are fully satisfied with your order before making your purchase.
SECTION 7 – CANCELLATION POLICY
All orders placed with Ecogreen Generation Sdn Bhd are final. We do not accept cancellations under any circumstances once an order has been confirmed.
No Cancellations: Once you have submitted your order and it has been confirmed, it cannot be canceled. This includes both standard product purchases and custom-made or personalized orders.
Custom Orders: Due to the nature of custom carpentry and personalized products, production begins immediately upon order confirmation. As a result, no changes or cancellations can be accommodated.
No Exceptions: We are unable to make exceptions to this policy, as each item is made or prepared to order. Please review your order carefully before submission to ensure accuracy.
By placing an order with Ecogreen Generation Sdn Bhd, you agree to this No Cancellation policy. Be sure to check all details of your order, including item descriptions and customization options, before confirming your purchase.
SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
User Account
In order to make a purchase on the Website, you will need to register an account with us. By registering an account, you warrant that:
(a) you are at least 18 years of age;
(b) if you are below 18 years of age, you have obtained the consent of your parent or legal guardian, or you are under the supervision of your parent or legal guardian;
(c) you are using your actual identity;
(d) the personal data that you have provided to us is true, accurate, complete, and current; and
(e) you will maintain and promptly update the personal data that you have provided to us in order that such data is kept true, accurate, complete, and current.
You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We will not be liable for any loss or damage for arising from your failure to comply with these Terms of Use.
We reserve the right to refuse any order placed with us. At our discretion, we may limit or cancel quantities purchased per individual, household, or order. This may include restrictions on orders placed using the same account, credit card, billing address, or shipping address.
Should we make any changes or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided during the order process.
You are responsible for providing current, complete, and accurate billing and account information for all purchases made through our store. You agree to promptly update your account information as necessary.
SECTION 9 – SHIPPING AND DELIVERY
We use a third-party delivery service provider to handle all shipments. If you encounter any issues with your order, please contact us within 7 working days of receiving your parcel(s). Unfortunately, requests made after this period may not be accommodated.
We strive to ensure that all orders are delivered promptly and successfully by closely coordinating with our courier partners to track parcels and ensure they reach you safely. However, we are not liable for any loss, damage, or delays caused by our delivery partners or circumstances beyond our reasonable control.
SECTION 10 – ELECTRONIC INVOICES
By placing an order on our Website, you agree to receive all invoices electronically via the email address provided to us. We will not issue any hard copy invoices. If you have questions or concerns regarding the receipt of electronic invoices, please reach out to us using the contact information listed in Section 20 below.
SECTION 11 – THIRD-PARTY LINKS AND SERVICES
Links to Third-Party Websites: The Website may contain links to external websites or services that are not owned or controlled by us. These links are provided for your convenience and do not imply any endorsement or association with the linked sites. We have no control over the content, privacy policies, or practices of these third-party websites.
Access and Use: When you access a third-party website through a link on our Website, you do so at your own risk. We are not responsible for any loss, damage, or inconvenience caused by your use of these external sites or any information obtained from them.
Responsibility for Third-Party Services: If you choose to engage with any third-party services linked on our Website, you do so under the terms and conditions set by those third parties. We are not liable for any transactions, disputes, or issues that arise from your interactions with such services.
Disclaimer of Liability: We disclaim all liability for any content or practices of third-party websites and services. By using our Website, you acknowledge that we are not responsible for any harm or damages resulting from your reliance on any third-party content or services.
SECTION 12 – DISCLAIMER OF WARRANTIES
The information provided on our Website is for reference purposes only. To the fullest extent permitted by law, we disclaim all express and implied warranties concerning the accuracy, suitability, or completeness of the information available on the Website. We assume no liability for any loss or damage arising from your reliance on the information provided or any content linked to the Website. This includes, but is not limited to, any errors, omissions, inaccuracies, or misleading statements that may occur.
We do not endorse or recommend any individual, organization, product, or service mentioned on the Website. Additionally, we disclaim any responsibility for information or materials provided by advertisers or sponsors featured on the Website.
We do not guarantee uninterrupted or error-free access to the Website and will not be held liable for any technical failures or defects.
SECTION 13 – LIMITATION OF LIABILITY
By accessing and using our Website, you acknowledge that your use is at your own risk. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits or revenue, arising from your use of, access to, or inability to access the Website.
Without limiting the preceding statements:
(a) The Website and all information and materials contained within are provided "as is," without any warranty of any kind, either express or implied, including but not limited to any implied warranties or terms regarding title, quality, merchantability, fitness for a particular purpose, privacy, or non-infringement, to the fullest extent permitted by law.
(b) We are not responsible for any errors or omissions in the content of the Website, as permitted by law.
(c) We assume no responsibility and shall not be liable for any damage or injury resulting from your use of or access to the Website, including failures in performance, errors, interruptions, computer viruses, theft, destruction, or alterations of the Website. This limitation applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise.
SECTION 14 – USER COMMENTS AND FEEDBACK
By submitting any comments, feedback, suggestions, or other content (collectively, "comments") to us, you grant us the right to edit, publish, distribute, and otherwise use these comments without any obligation to you. You also agree that your comments will not violate any laws or third-party rights.
SECTION 15 – PERSONAL INFORMATION
The submission of personal information through our online store is governed by our Privacy Policy. Please refer to our Privacy Policy for details on how we collect and use your data.
SECTION 16 – INTELLECTUAL PROPERTY RIGHTS
Definition of Intellectual Property Rights: "Intellectual Property Rights" refers to all intellectual and industrial property rights that are currently in effect or may come into effect in the future in any jurisdiction worldwide. This encompasses both registered and unregistered rights, including applications and the rights to apply for registration (as well as any renewals or extensions of such registrations) and all rights to take action or seek remedies for past infringements. This includes rights associated with:
(a) Confidential information, trade secrets, and know-how;
(b) Inventions and patents (including supplementary protection certificates);
(c) Copyrights (including rights to obtain copyright renewals and extensions, as well as copyrights that may come into existence in the future and other related rights recognized by law in any jurisdiction);
(d) Trademarks, service marks, and business names;
(e) Design rights and topography rights;
(f) Database rights;
Together with all other similar or corresponding rights.
Protection of Content: The website and all information contained therein—including, but not limited to, text, graphics, icons, images, software, source code, and trademarks—are protected by copyright, trademark, design rights, and other Intellectual Property Rights owned or controlled by us and/or our licensors. You are prohibited from copying, reproducing, republishing, uploading, downloading, posting, transmitting, modifying, altering, displaying in public, or distributing any part of the website for any purpose without our prior written consent. However, you may download materials from the website for non-commercial, personal use, provided you retain all copyright, trademark, and other proprietary notices.
Ownership of Rights: All rights, title, and interest in the Intellectual Property Rights associated with the website remain the exclusive property of us and/or our licensors at all times. You are not permitted to use these rights unless you have obtained express written permission from us and/or our licensors.
Prohibition of Infringement: You agree not to use the website for any unlawful purpose or in any manner that infringes upon our Intellectual Property Rights or those of any third party.
SECTION 17 - FORCE MAJEURE
We are not liable for any delay or failure to fulfill these Terms of Use if such delay or failure results from events beyond our reasonable control. These events include, but are not limited to, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism, or any malicious damage to or destruction of our premises, equipment, or goods.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless us, our affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Website or your violation of these terms.
SECTION 19 – SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
SECTION 20 – TERMINATION
We reserve the right to terminate or suspend your access to the Website, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms. Upon termination, your right to use the Website will cease immediately.
SECTION 21 – ENTIRE AGREEMENT
These terms and conditions, along with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and us concerning your use of the Website. They supersede any prior agreements or understandings, whether written or oral, relating to your use of the Website.
SECTION 22 – GOVERNING LAW
These Terms of Use and any separate agreements shall be governed and construed in accordance with the laws of Malaysia.
SECTION 23 – CONTACT INFORMATION
If you have any questions about these Terms of Use, please contact us at info@eco-gg.com.
